Terms and Conditions

1. Important — what MedMock is and is not

1.1. MedMock is an educational simulation and revision tool for preparing for clinical exams and interviews. The patients, examiners, relatives and scenarios you interact with are fictional and AI-generated and are provided for practice only. They are not real people and do not describe real cases.

1.1a. Clinical images are real. The clinical images used on the Platform — radiographs, ECGs, CT and MRI scans, ultrasound, fundus and OCT images, endoscopy views, microscope slides and clinical photographs — are, for the most part, genuine, de-identified images of real patients. We obtain them from openly licensed medical research datasets and open-access published research, and we use them under the licences their creators applied. Every source dataset is named in clause 22, and each image also carries its own creator and licence credit where it is displayed. The fictional AI-generated scenario is wrapped around a real image: the clinical story, the patient’s name and the surrounding case are invented, while the image itself came from a real person who is not the patient described. Any report, interpretation or feedback about an image is AI-generated and subject to clause 1.5.

1.2. Not medical advice. The Platform does not provide medical advice, diagnosis or treatment and must never be used to make real clinical decisions or in the care of any real patient.

1.3. Not a medical device. The Platform is categorically not a medical device and is not intended for clinical use.

1.4. Do not enter real patient data. You must not input any real patient-identifiable information, any other person’s confidential information, or your own sensitive health information into the Platform.

1.5. The AI makes mistakes, and it is your responsibility to verify everything. The Platform is powered by artificial intelligence, which makes mistakes. All content, scenarios, scores, feedback, model answers, image reports and coaching on the Platform are generated by automated systems and will at times be incomplete, out of date, misleading or incorrect. We do not check, and cannot guarantee, the accuracy, completeness or currency of any of it. It is your sole responsibility to independently check, verify and corroborate any and all information from the Platform against current, authoritative clinical sources and your own professional judgement before relying on it for any purpose. Scores and feedback are indicative only and are not a prediction, assessment or guarantee of your competence or of your performance in any real examination.

1.6. You must not rely on the Platform alone for exam preparation. The Platform is a supplementary revision aid only. Because the AI makes mistakes, you must check all information independently against authoritative sources and must not rely on the Platform alone, or purely, for your exam preparation. Your performance and result in any real examination, interview or assessment depend on many factors outside our control. We are not responsible for, and accept no liability for, any error you make, any question you answer incorrectly, any mark you lose, or any failure, deferral or other outcome in any examination, interview or assessment, whether or not you used the Platform to prepare.

1.7. Never use the Platform for real clinical decisions. The Platform must never be used to diagnose, treat, advise on, or otherwise make or inform any decision about a real patient or any real person’s health. If you choose to use anything from the Platform in connection with a real patient or any real clinical, academic or professional decision, you do so entirely at your own risk and on your own professional responsibility, and we accept no liability whatsoever for the consequences. You remain fully and solely responsible, under your own professional and regulatory obligations, for every clinical decision you make.

1.8. Assumption of risk. You acknowledge and accept that you use the Platform at your own risk, that you understand it is an imperfect, AI-generated simulation, and that you are responsible for how you use it and for verifying its output. To the fullest extent permitted by law, you assume all risk arising from your use of, or reliance on, the Platform and its content.

2. No affiliation with examination bodies

2.1. MedMock is an independent revision tool. We are not affiliated with, endorsed by, or sponsored by any Royal College, examination board, medical school, university or regulator (including, for example, those administering MRCP, MRCS, MRCEM, MRCGP, PLAB, FRCS and similar examinations).

2.2. All examination names, college names and trade marks belong to their respective owners and are used only to describe the exam you are preparing for. Use of those names does not imply any partnership or approval.

3. Eligibility and accounts

3.1. The Platform is intended for individuals aged 16 or over. By using it, you confirm that you are at least 16. It is not intended for, and must not be used by, anyone under 16.

3.1a. Users under 18. If you are aged 16 or 17, you may use the Platform, but you must have the permission of a parent or guardian before you buy a subscription or credits, and by purchasing you confirm that you have it. We may ask for confirmation of that permission. If you are under 18, your parent or guardian may contact us at contact@medmock.com to ask about, correct or delete your data, or to cancel a purchase.

3.2. You must provide accurate registration details and keep them up to date.

3.3. You are responsible for keeping your login credentials confidential and for all activity under your account. Accounts are personal to you. You must not share, sell or transfer your account or credentials, and you must tell us promptly if you suspect unauthorised use.

3.4. We may suspend or restrict access where we reasonably suspect that credentials have been shared or your account has been misused.

4. Subscriptions, credits and fair use

4.1. How credits are metered. Access to practice is provided through subscriptions and/or credits. Each subscription or credit pack entitles you to a stated number of credits within the relevant period, as described at the point of purchase. Credits are metered by use, not by station: one credit is consumed for each minute of spoken practice, or for every two typed exchanges, and is deducted as you practise, so a session you leave part-way through only consumes the credits you actually used. The number of practice stations a given number of credits will cover therefore depends on how long you spend in each one.

4.2. What happens to your credits. Your balance is made up of two kinds of credit, and they behave differently:

• Your monthly allowance is included in your subscription. It is reset at each renewal and does not roll over — allowance you have not used by the end of a billing period is lost, not carried forward or refunded.
• Credits you buy as a top-up are added to your account permanently. They do not expire while your account is open, are not reset by a renewal, a cancellation or a failed payment, and remain usable after your subscription ends.
• When you practise, your monthly allowance is spent first and your purchased credits are only drawn on once the allowance for that period is gone.
• Credits are a licence to use the Platform. They have no cash value, cannot be exchanged for money, and cannot be transferred or sold to anyone else.
• All credits, of both kinds, are lost if you delete your account or if we close it for a serious or repeated breach of these Terms under clause 11.2. Clause 11.3 applies where we end your access for any other reason.

4.3. Free trial. When you create an account and verify your email address, we credit it with a free allowance so you can try the Platform. The free trial is limited to one per person, is not available to an account whose email address has already had one, has no cash value, and may be changed or withdrawn at any time. Free trial credits are an allowance and do not roll over.

4.4. Sessions that fail. Credits are only consumed while a session is actually running, so a session that fails to start does not cost you anything. If a technical fault on our side interrupts a session that is already running, contact us at contact@medmock.com and we will restore the credits it consumed.

4.5. Fair use. The Platform is for genuine individual revision. Automated, bulk, scraping or other excessive use that places an unreasonable load on our systems is not permitted, and we may apply reasonable fair-use limits. We will give notice of any limits where practical, and they may change over time as the technology and our costs change.

4.6. Automatic renewal and how to cancel. Subscriptions renew automatically at the end of each billing period unless you cancel before renewal. By subscribing, you expressly agree to recurring charges to your payment method at the then-current price until you cancel, and you acknowledge that it is your responsibility to cancel if you no longer wish to be charged. You can cancel at any time from Profile & Settings in your dashboard, which opens our payment provider’s secure billing page, or by contacting us at contact@medmock.com. Cancellation takes effect at the end of the current paid period, and you keep access until then.

4.7. Renewal reminders. Before each renewal, we send a reminder to the email address on your account telling you that your subscription is about to renew, the amount, and how to cancel. It is your responsibility to keep your contact details up to date and to check for these messages. A reminder is a courtesy and a failure to receive or read one (for any reason) does not by itself entitle you to a refund of a charge you agreed to under clause 4.6.

4.8. Charges already taken. Except for the cooling-off rights in clause 6, and except where a refund is required by law or we agree to one at our discretion, amounts already charged for a completed or current billing period are non-refundable. Not using, or forgetting that you had, an active subscription is not a ground for a refund, and we do not give refunds for past billing periods on that basis. Nothing in this clause affects your statutory rights or your right to cancel future renewals under clause 4.6.

5. Pricing, payment and VAT

5.1. Prices are shown on the Platform in pounds sterling and are payable in advance. All prices shown include VAT where VAT applies. Our VAT registration number is GB 519 0780 83. A VAT receipt for any payment is available on request at contact@medmock.com.

5.2. Payments are processed by Stripe; by purchasing, you also agree to Stripe’s terms. We do not receive or store your full card details.

5.3. We may change our prices from time to time. Changes will not affect a subscription period you have already paid for; we will give you reasonable advance notice of any change before it applies to your next renewal.

5.4. If a payment fails, we may suspend access until payment is made.

6. Your right to cancel (cooling-off)

6.1. As a consumer, you normally have the right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013 and to receive a refund.

6.2. Immediate access. Because the Platform is digital content and services supplied immediately, when you start a session or otherwise access the paid service during the 14-day period, you expressly request that we begin supply straight away and you acknowledge that you will lose your right to cancel once the service has been fully supplied. You confirm this express request and acknowledgement at the point of payment, before your purchase completes. Where you have used part of the service, any refund will be reduced to reflect the credits (or other units of service) you have consumed and the value of the service already provided, and no refund is due once you have consumed all of the credits included in the relevant purchase.

6.3. To cancel, contact us at contact@medmock.com. We will also consider refunds, at our reasonable discretion, where the service has not worked as it should due to a technical fault on our side. Nothing in these Terms affects your statutory rights.

7. Acceptable use

You agree not to:

• use the Platform for anything unlawful, or in breach of these Terms;
• copy, scrape, resell, sublicense or redistribute the Platform or its content;
• reverse-engineer, decompile or attempt to extract our source code, prompts or models, except to the extent the law does not allow this to be restricted;
• upload anything unlawful, infringing, malicious, or that includes real patient-identifiable or other confidential information;
• enter, upload or reproduce real examination material — including questions, stations, mark schemes or candidate instructions from any live or past examination — where that material is confidential to, or the copyright of, an examination body, or where sharing it would breach the confidentiality undertaking you gave that body as a candidate;
• use the Platform during a real examination, interview or assessment, or in any other way that would amount to cheating, impersonation or academic or professional misconduct;
• attempt to gain unauthorised access to, disrupt, or place excessive automated load on the Platform; or
• use the Platform to develop a competing product or to train other AI models.

Breach of the two exam-integrity bullets above is a serious breach of these Terms. We may suspend or close your account for it under clause 11.2, and clause 15 (academic and professional integrity) also applies.

8. Intellectual property and your content

8.1. The Platform and all content we provide — including software, text, graphics, logos, scenarios, mark schemes and the underlying models and prompts — are owned by or licensed to us and are protected by intellectual property laws. Third-party clinical images remain the property of their creators and are used under the licences described in clause 22. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Platform for your own revision while your account is active.

8.2. Your content. You retain any rights you have in the messages and audio you submit. You grant us a licence to host, process and use that content to provide the Platform to you, to support and secure the service, and — in de-identified and aggregated form only — to improve our features, prompts and models. We will not use your identifiable conversation content to train third-party foundation models. You can ask us not to use your content even in de-identified, aggregated form by contacting us. See our Privacy Policy for how we handle personal data.

9. Availability and changes to the service

9.1. We work to keep the Platform available but do not guarantee uninterrupted access. Performance may vary with demand, your device and your network connection, and we may carry out maintenance.

9.2. We may add, change or remove features, exams or content from time to time. If we make a change that materially reduces a paid service, we will give you reasonable notice and, where appropriate, a pro-rata refund.

10. Our responsibility for loss or damage

10.1. The Platform is provided with reasonable care and skill, but otherwise on an “as is” and “as available” basis. We give no warranty, representation or guarantee of any kind, express or implied, that its content, scenarios, scores, feedback or any other output is accurate, complete, current, reliable or suitable for any particular purpose, including success in any examination. The exclusions and limits in this clause 10 apply to every user of the Platform, whether or not you have an account and whether or not you have paid us.

10.2. We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any of your statutory rights as a consumer that cannot lawfully be excluded or limited. Nothing in these Terms affects those rights.

10.3. Subject only to clause 10.2, and to the fullest extent permitted by law, we accept no liability whatsoever (whether in contract, tort including negligence, breach of statutory duty, or otherwise) for any loss or damage of any kind arising out of or in connection with your use of, or inability to use, or reliance on the Platform or any of its content. In particular, and without limiting the foregoing, we are not liable for:

• any error, mistake, lost mark, failure, deferral or other result in any examination, interview or assessment, however it arises;
• any clinical decision, diagnosis, treatment, advice or other action taken in respect of any real patient or any real person’s health, or any harm of any kind resulting from it — the Platform is an educational simulation and must never be used in real clinical care;
• any academic, professional, regulatory, disciplinary or financial decision, outcome or consequence arising from your use of or reliance on the Platform;
• any inaccuracy, omission, or out-of-date or misleading content produced by the Platform, which it is your responsibility to verify under clause 1.5;
• any loss that was not reasonably foreseeable; and
• any business loss (including loss of profit, revenue, goodwill or data) where you use the Platform for business or professional purposes.

10.4. Subject only to clause 10.2, our total aggregate liability to you arising out of or in connection with the Platform (whether in contract, tort, breach of statutory duty or otherwise) is limited to the greater of (a) the total amount you paid to us in the 12 months before the event giving rise to the claim, and (b) £100. Where you have not paid us anything, and subject only to clause 10.2, we have no monetary liability to you.

10.5. You agree that the allocation of risk in these Terms, including this clause 10 and clauses 1.5 to 1.8, is reasonable given that the Platform is an educational simulation offered at modest cost, that its output is AI-generated and inherently capable of error, and that you are responsible for independently verifying everything before relying on it.

11. Suspension and termination

11.1. You may close your account at any time. You can do it yourself from Profile & Settings → Delete account in your dashboard, which permanently deletes your account and the personal data described in our Privacy Policy and cancels any active subscription, or you can ask us to do it by emailing contact@medmock.com. Deleting your account forfeits any remaining credits (clause 4.2).

11.2. We may suspend or terminate your access if you materially or repeatedly breach these Terms, if we reasonably suspect fraud or misuse, or if required by law. Where it is reasonable and lawful to do so, we will give you notice and an opportunity to put things right, and you may contact us at contact@medmock.com if you believe a decision was made in error.

11.3. If we terminate your account other than for your breach, we will refund any pre-paid amounts for the period you can no longer use.

12. Access paid for by your university, employer or another organisation

12.1. Where a university, trust, employer or other organisation (a “Sponsor”) pays for your access, these Terms still apply to you in full and your agreement for use of the Platform is with us, not with the Sponsor. You create and hold your own account in your own name and accept these Terms yourself.

12.2. What the Sponsor does not see. Unless we tell you otherwise before you start, and you agree to it, we do not give the Sponsor your scores, marks, transcripts, feedback reports or any record of how you performed. We may tell the Sponsor only aggregate, anonymised information about the group as a whole, such as the total practice time used across the cohort. You are, of course, free to share your own results with the Sponsor yourself if you want to.

12.3. Sponsored credits. Credits funded by a Sponsor are made available for the period the Sponsor has agreed with us and expire at the end of that period, whether or not you have used them. They have no cash value and are not refundable to you. Clause 4.2 otherwise applies.

12.4. If the Sponsor’s arrangement with us ends, is suspended, or the Sponsor does not pay, we may withdraw the sponsored access. You may continue to use the Platform by subscribing in your own name.

13. Third-party services

13.1. The Platform relies on third-party services, including Google (hosting, Gemini AI and speech-to-text), ElevenLabs (text-to-speech voice generation), Stripe (payments), Resend (email), Sentry (error reporting) and Cloudflare (security). Your device’s own browser also provides speech recognition, as described in our Privacy Policy. Your use of those services may also be subject to their own terms. We are not responsible for the content or practices of third parties, but we choose our providers with reasonable care and remain responsible to you for the service we provide.

13.2. We also use a third-party AI assistant, Anthropic’s Claude, to develop and maintain the Platform, to produce its practice content, and to investigate technical faults and account issues. Where that work involves your personal data, it is handled as described in our Privacy Policy.

14. YouTube API Services

14.1. As part of our own marketing activities, we use the YouTube API Services to publish MedMock’s own promotional videos to our own YouTube channel. This use is governed by the YouTube Terms of Service (https://www.youtube.com/t/terms), and by using this integration we agree to be bound by the Google Privacy Policy (https://policies.google.com/privacy). This integration is limited to our own marketing content on our own authorised channel and does not process the personal data of MedMock users or candidates.

15. Academic and professional integrity

15.1. Where your institution uses the Platform as part of formal assessment or workplace-based learning, you must use it honestly. Falsifying, fabricating or misrepresenting your activity or results may be a probity issue, and we may cooperate with relevant institutions or regulators in investigating such conduct where we are lawfully required or permitted to do so.

16. Indemnity

16.1. If you use the Platform in breach of these Terms or unlawfully, you agree to be responsible for reasonable losses, costs and claims that we suffer as a direct result. This clause does not apply to ordinary, good-faith personal use of the Platform and does not affect your statutory rights as a consumer.

17. Complaints

17.1. If you are unhappy with the Platform, with a charge, or with how we have handled something, please tell us. Email contact@medmock.com or use the contact form, and tell us what happened, when, and what you would like us to do.

17.2. We will acknowledge your complaint and give you a substantive response within 30 days. If we need longer to look into something, we will tell you why and when you can expect an answer.

17.3. Complaining to us does not affect your statutory rights, your right to take a dispute to court under clause 19, or your right to complain to the Information Commissioner’s Office about how we handle your personal data (see our Privacy Policy).

18. Changes to these Terms

18.1. We may update these Terms from time to time. If we make a material change, we will give you reasonable notice (for example by email or a notice on the Platform) before it takes effect. If you do not agree to a change, you may close your account. Your continued use after a change takes effect means you accept the updated Terms.

19. Governing law and jurisdiction

19.1. These Terms and any dispute arising from them are governed by the laws of England and Wales.

19.2. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home jurisdiction, and you keep the benefit of any mandatory consumer-protection laws of the country where you live.

20. General

20.1. If any provision of these Terms is found to be invalid or unenforceable, the rest will continue in force. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours if your rights are not adversely affected. These Terms are the entire agreement between us regarding the Platform.

21. Contact us

If you have any questions about these Terms, contact us at contact@medmock.com, or write to us at VirtualPatients Ltd, 2 St. Mary's Road, Tonbridge, England, TN9 2LB. Company number 16303492. VAT number GB 519 0780 83.

22. Attributions and image credits

22.1. As explained in clause 1.1a, most clinical images on the Platform are genuine, de-identified images of real patients, sourced from openly licensed datasets and open-access research and remaining the property of their respective creators. We use them under the terms of their licences. Each individual image carries its own creator and licence credit where it is displayed; the datasets and collections we draw on are named below.

• Open-access journal articles indexed in PubMed Central Open Access and similar repositories, each licensed by its authors — CC BY 4.0 or CC0 1.0
• NIH ChestX-ray8 / ChestX-ray14 (Wang et al., CVPR 2017), NIH Clinical Center — NIH Clinical Center data-use terms
• PTB-XL, a large publicly available electrocardiography dataset (Wagner et al., 2020, Scientific Data 7:154) — CC BY 4.0
• ISIC Archive (International Skin Imaging Collaboration) — per-image; named on each image
• FracAtlas (Abedeen, Rahman, Prottyasha, Ahmed, Chowdhury & Shatabda, 2023, Scientific Data 10:521) — CC BY 4.0
• Labeled OCT and Chest X-Ray images (Kermany et al., 2018, Cell) — CC BY 4.0
• SCIN dermatology dataset (Google Research, 2024) — SCIN Data Use Licence
• MLL23 peripheral-blood cell dataset (Zenodo 14277609) — CC BY 4.0
• HyperKvasir (Borgli et al., 2020, Scientific Data 7:283) — CC BY 4.0
• RBC Morphology Dataset (Zenodo 14936017) — CC BY 4.0
• Wikimedia Commons contributors — CC BY, CC BY-SA, CC0 or public domain; named on each image
• NIH / LHNCBC malaria thin-smear dataset — public domain (US Government work)
• FETAL_PLANES_DB (Burgos-Artizzu et al., Zenodo 3904280) — CC BY 4.0
• NCT-CRC-HE-100K / CRC-VAL-HE-7K histology (Kather et al., 2018) — CC BY 4.0
• Digital Knee X-ray Images (Gornale & Patravali, 2020, Mendeley Data) — CC BY 4.0
• Multi-Class Brain Stroke CT Segmentation Dataset — CC BY 4.0
• MH-Samorita abdominal ultrasound dataset (Mississippi State University) — CC BY 4.0
• KidneyStoneTR patient-level split abdominal CT dataset — CC BY 4.0
• ACRIMA glaucoma fundus dataset (Diaz-Pinto et al., 2019) — CC BY 4.0
• Benitez et al. fundus image dataset — CC BY 4.0
• Brain tumour dataset (Cheng, 2017, figshare 1512427) — CC BY 4.0
• GastroVision (Jha et al., 2023) — CC BY 4.0
• MS3SEG multiple-sclerosis MRI dataset (Bashiri Bawil et al., figshare) — CC BY 4.0
• Eardrum / otoscopy dataset (Polat, 2021, figshare 13648166) — CC BY 4.0
• HCC-TACE-Seg (The Cancer Imaging Archive) — CC BY 4.0
• ISLES 2022 stroke lesion dataset (de la Rosa et al., Zenodo 7153326) — CC BY 4.0
• Acute pulmonary embolism CTA dataset (Springer Nature / figshare) — CC0 1.0
• RFMiD 2.0, Retinal Fundus Multi-Disease Image Dataset (Panchal et al.) — per-image; named on each image
• LIDC-IDRI (Armato et al., The Cancer Imaging Archive) — CC BY 3.0
• OCTID, Optical Coherence Tomography Image Database (Gholami et al.) — per-image; named on each image
• Arthritis Research UK Primary Care Centre, Keele University — per-image; named on each image

22.2. Creative Commons licences are available at creativecommons.org/licenses. If you believe an image has been used without a correct credit or outside its licence, please tell us at contact@medmock.com and we will correct or remove it promptly.