Platform Terms and Conditions

Welcome to the MedMock Platform

What parts of these terms apply to me?

These terms govern your use of the MedMock browser-based learning platform at https://medmock.com and its related account, clinical-practice, AI feedback, payment and support services (Platform). They form a binding agreement between you and VirtualPatients Ltd, company number 16303492, incorporated in England and Wales with its registered office at 2 St. Mary's Road, Tonbridge, England, TN9 2LB, trading as “MedMock” (“VirtualPatients”, “MedMock”, “we”, “us” or “our”). Our VAT number is GB 519 0780 83. You can contact us at contact@medmock.com. By creating an account, buying or using access or otherwise using the Platform, you agree to these terms.

MedMock enables medical students, international graduates and doctors to practise spoken clinical examinations and interviews, including OSCEs, medical school finals, PLAB, postgraduate examinations and specialty or consultant job interviews, by interacting with AI-generated virtual patients or examiners and receiving AI-generated marks and feedback. The Platform is supplementary educational practice only. It is not a medical device, medical advice, diagnosis or treatment, professional training or accreditation, an official assessment instrument, or a guarantee of any examination or interview result.

AI-generated scenarios, transcripts, marks, scores and feedback may be inaccurate, incomplete or unsuitable. Cases and people described in scenarios are fictional, although clinical images may be real, de-identified images used under licence. You must apply your own clinical and professional judgement and use authoritative learning materials. Do not rely on the Platform for patient care, emergencies or decisions affecting any real person, and do not use the Platform during a real examination or interview.

You must accept these terms and acknowledge our Privacy Policy before creating an account or using the Platform. Our Privacy Policy and Cookie Policy explain how we use personal data and cookies. Any marketing permission is optional and separate from your use of the Platform.

You may access the Platform directly or through an access code or allowance funded by a university or other institution. You contract directly with VirtualPatients. Funding does not make the institution a party to these terms or give it access to your individual scores, transcripts, recordings or feedback; we may provide anonymised aggregate usage information where agreed.

We are not affiliated with, endorsed by or acting for any university, Royal College, examination board, regulator or other professional body unless we expressly say so.

In these terms, “Services” means the services available through the Platform, including account management, AI-supported practice sessions, transcripts, marks, feedback, credits, subscriptions, communications and support.

1. Eligibility

(a) The Platform is for individuals aged 18 or over. By creating an account or using the Platform, you confirm that you are at least 18, have legal capacity to enter into these terms and have not previously been prohibited from using the Platform. You also confirm that:

(i) you will use the Platform only for your own lawful, personal educational practice; and

(ii) you will provide and maintain accurate account, contact, eligibility, payment and communication information reasonably required to provide and protect the Services.

(b) Please do not access the Platform if you are under 18, lack capacity to accept these terms or have previously been suspended or prohibited from using the Platform. If we reasonably believe that you are under 18, we may suspend or close your Account and cancel any Subscription immediately. Any unused Credits will be lost and we will not provide a refund for the current Subscription Period except where required by law.

(c) You must not use another person’s account, access code, Credits or personal information. Access codes and institution-funded allowances are personal and non-transferable and may be withdrawn if they are misused.

2. Accounts

(a) To use most Platform functionality, you must create an account (Account) using an email address and password or Google single sign-on. If you use Google sign-in, Google’s applicable terms and privacy information also apply to its service.

(b) During registration and your continued use, we may require your name, email address, age confirmation, university or institution details, terms acceptance, Privacy Policy acknowledgement, communication choices, a secure password and other information reasonably required to provide, secure and support the Platform.

(c) You must ensure that information you give us when registering or using the Account is accurate, honest, complete and kept up to date.

(d) You are responsible for keeping your Account credentials secure, restricting access to your devices and ensuring your contact details remain accurate. You must not share, sell or transfer your Account, access codes or Credits. Tell us promptly through the support contact displayed on the Platform if you suspect unauthorised access or a security breach.

(e) We may refuse or delay registration where reasonably necessary to verify eligibility, prevent fraud, protect security or comply with law.

(f) We may contact you about your Account, subscription, credits, institution-funded access, practice sessions, support, security, suspected misuse or changes affecting the Services.

(g) We may reasonably suspend or restrict an Account, remove unlawful content or refuse continued use where needed to address safety, eligibility, suspected fraud, security, unlawful activity, material breach or legal or regulatory risk. Where appropriate, we will explain the reason and give you a reasonable opportunity to remedy the issue.

3. User obligations

When using the Platform, you agree:

(a) not to harass, threaten, abuse or impersonate any person, submit unlawful, discriminatory, defamatory, obscene or harmful material, or use the Platform to send spam or unsolicited promotions;

(b) not to share your Account, credentials, access codes or Credits, or allow another person to use them;

(c) to use the Platform only for lawful, personal educational practice, never during a real examination or interview, and not to use it:

(i) in any illegal, fraudulent, harmful or abusive manner, to create false identities or duplicate Accounts, to bypass restrictions, or in breach of privacy, confidentiality, intellectual property or other rights;

(ii) to submit personal data about a real patient, identifiable clinical information, confidential or live examination content, or material you are not entitled to use; or

(iii) to scrape, crawl, use bots or automated access, interfere with security or operation, reverse engineer, copy or reproduce the Platform, or use Platform content, outputs or data to train, test, benchmark, develop or improve any external product, model or service.

(d) not to introduce malware, probe vulnerabilities, overload the Platform, evade usage controls or attempt unauthorised access to any system or data;

(e) not to sell, sublicense, publish or commercially exploit scenarios, transcripts, marks, feedback or other Platform materials except where law expressly permits;

(f) that we may update Platform features to improve functionality, security, accessibility or legal compliance, with reasonable advance notice of material adverse changes where practicable;

(g) that scenarios, AI models and features may change, be corrected, suspended or withdrawn and may not always be available;

(h) that Platform content and AI output are general educational material and are not a substitute for official guidance, supervision, clinical judgement or professional advice; and

(i) that we may take proportionate steps, including removing material or suspending access, where we reasonably believe these obligations have been breached or Platform users, systems or third-party rights are at risk.

4. Your inputs and Platform outputs

4.1 Your responsibilities

Information, text, audio-derived transcripts, session responses, feedback and other material you submit to the Platform are “User Content”. You confirm that:

(a) you own User Content or have all permissions needed to provide and use it as contemplated by these terms;

(b) you will not include real-patient personal data, confidential or live examination content, or another person’s private information;

(c) your User Content and use of outputs will be lawful and will not infringe another person’s rights;

(d) you remain responsible for checking AI output and deciding whether and how to use it;

(e) you will not represent Platform output as an official examination result, clinical decision or professional accreditation; and

(f) you will not use User Content or output to harm, mislead or unfairly assess another person.

4.2 Licence

(a) You retain ownership of your User Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, adapt and otherwise process User Content only as reasonably necessary to operate, secure, support and improve the Platform (including training and improving our AI models using anonymised or aggregated data), generate transcripts, marks and feedback, investigate misuse and comply with law. We may sublicense this right to our service providers for those purposes. You may ask us at contact@medmock.com not to use even de-identified session content to improve the Platform. This licence is subject to our Privacy Policy and does not override your data-protection rights.

(b) You are responsible for reasonably foreseeable loss we suffer because User Content you knowingly or negligently provide is unlawful or infringes another person’s rights, subject to applicable consumer law.

4.3 Moderation

(a) We may review, restrict, remove or decline to process User Content where we reasonably consider this necessary for safety, legal compliance, protection of rights, dispute management or Platform integrity.

(b) The Platform may retain session transcripts, AI marks, scores and feedback as described in our Privacy Policy. You should keep any records you need before closing your Account.

5. Access plans, payments and credits

(a) The Platform may offer limited free access, a one-off taster, monthly auto-renewing subscriptions priced by examination or interview type, one-off credit top-ups and institution-funded access. The taster is a single payment of £5 including VAT for 30 Credits; it is not a subscription and does not renew, and it is available once per Account, to an Account that has not had a subscription. Taster Credits are treated in the same way as top-up Credits under clause 5(d), so they do not expire while your Account remains open. Some existing subscribers may remain on annual auto-renewing plans. The displayed price, included allowance, material restrictions and total price including VAT will be shown before you order. Payments are processed by Stripe and may also be subject to Stripe’s terms.

(b) By starting a subscription, you authorise us and Stripe to charge the displayed recurring amount to your chosen payment method each month, or each year if you are on an existing annual plan, until cancellation. You must provide valid payment information and ensure sufficient funds are available. We will email you before each renewal with the renewal amount and instructions on how to cancel.

(c) Subscriptions renew monthly, except that existing annual subscriptions renew yearly. You may cancel at any time through Profile & Settings, which opens Stripe’s billing page, or by emailing contact@medmock.com; cancellation takes effect at the end of the current billing period, and access continues until then unless we tell you otherwise. Cancelling does not normally create a refund for a period already started, except where required by law.

(d) Monthly subscription allowances expire at the end of each billing period and do not roll over. Separately purchased top-up Credits do not expire while your Account remains open. Credits have no cash value and may not be transferred, resold or exchanged for cash. One Credit provides one minute of spoken practice or two typed exchanges and is deducted as you practise. End-of-session scorecards, mark schemes and model answers for a finished session do not cost Credits (0 Credits for a scorecard and 0 Credits for model answers).

If a fault on our side interrupts a session, we will restore the Credits affected by that interruption.

(e) Invite-a-colleague Credits. You can share a personal invite link from your dashboard. When someone creates a MedMock Account with your link and makes their first payment, for the taster or a subscription, we add 30 Credits to your Account, for up to 10 colleagues. You cannot earn Credits from your own link or from accounts that are not genuinely someone else’s. These Credits are treated in the same way as top-up Credits under clause 5(d), so they do not expire while your Account remains open; they have no cash value and cannot be transferred. We may change or end this scheme at any time; Credits already added to your Account are not affected. This scheme is separate from the referral partner programme in clause 18, which pays commission instead.

6. Institution-funded access

(a) An institution may fund your access by providing a personal code or allowance. That access is subject to the sponsor order, including its duration and allowance, and may be withdrawn or suspended if the sponsor order expires, is terminated or is not honoured by the institution. Any unused institution-funded allocation is not refundable to you.

(b) An institution-funded code is personal and non-transferable and may be withdrawn for misuse or when the sponsor order expires or ends. The institution’s funding does not make it a party to your contract with us.

(c) We may receive your name and university email from the institution to support onboarding, as explained in our Privacy Policy.

(d) We do not give the institution administrative access to your individual session scores, transcripts, recordings or feedback, although we may provide anonymised aggregate usage information where agreed.

(e) If institution-funded access ends, you may continue to use your Account through any free access or plan you purchase, subject to the options then available.

(f) We may verify eligibility for funded access using information supplied by you or the institution. You must tell us if relevant information is incorrect.

7. Prices, changes and consumer rights

(a) We may change subscription prices or material plan features. We will give reasonable advance notice before a change applies to a future renewal or we materially reduce a paid Service. If you do not agree, you may cancel before the change takes effect. Where appropriate and required by law, we will provide a proportionate refund for a material reduction to prepaid Services. We will not charge a new recurring price without the notice and consent required by law.

(b) Before you place an order, we will show the main characteristics of the Services, total price including VAT, payment arrangements, subscription duration and renewal, cancellation method, and any relevant credit restrictions. Please check the order carefully before confirming it.

(c) If you are a consumer, you normally have 14 days from entering a distance contract to cancel it. If you ask us to begin supplying paid digital content or Services during that period, we will ask you at checkout, before you select Pay, for the express request or consent and any acknowledgement required by law. Where you expressly consent to immediate supply of digital content and acknowledge that this causes your statutory cancellation right to be lost, that right may end once supply begins. For other Services begun at your request, we may deduct a proportionate amount for what was supplied before cancellation where the law permits, calculated by reference to the Credits used.

(d) To exercise a statutory cancellation right, use the cancellation or support function shown on the Platform, email contact@medmock.com or use the model cancellation form below, and make a clear statement that you wish to cancel. We will refund amounts due using the original payment method and within the period required by law.

(e) Nothing in these terms affects your statutory rights. If digital content or Services are faulty, not as described or not supplied with reasonable care and skill, you may be entitled to repair, replacement, repeat performance, a price reduction or refund under applicable consumer law.

8. Service limitations

We use reasonable care and skill in providing the Platform but do not promise uninterrupted or error-free availability. In particular, we cannot guarantee that:

(a) the Platform will be free from errors or defects;

(b) the Platform will be accessible at all times;

(c) speech transcription, AI-generated responses, marks, scores, feedback or service messages will always be prompt, accurate, complete or available;

(d) all defects can be corrected immediately; or

(e) the Platform will meet every individual learning need or produce any particular examination outcome.

9. Intellectual property

(a) VirtualPatients and its licensors retain ownership of the Platform and all associated software, scenarios, prompts, designs, text, graphics, audio, marks and feedback frameworks, system-generated materials and other content (Service Content), together with all related Intellectual Property Rights.

(b) We grant you a limited, personal, non-exclusive, non-transferable and revocable right to access and use Service Content for your own non-commercial educational practice while your access remains valid. You must not otherwise reproduce, distribute, sell, publish, adapt or exploit it without our written permission or as permitted by law.

(c) In these terms, “Intellectual Property Rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date you accept these terms in the United Kingdom and throughout the world. Examination, college and professional-body names and logos are trade marks of their respective owners; references to them identify relevant preparation content and do not imply endorsement or affiliation.

(d) Some Service Content incorporates third-party materials, including real, de-identified clinical images sourced from openly licensed datasets, which are used under the applicable open, attribution or other third-party licences and remain the property of their respective owners. Such materials are not owned by VirtualPatients, and your use of them is subject to the terms of the relevant third-party licence. Each image displays its source-specific credit, and the Platform maintains a clinical-image credits section for applicable attribution requirements.

(e) Clinical image credits

(i) Platform cases and persons are fictional, but most clinical images are real, de-identified images drawn from approximately 30 openly licensed sources, principally under Creative Commons Attribution 4.0 International (CC BY 4.0) or Creative Commons CC0 public-domain terms.

(ii) The source-specific credit displayed with each image forms part of this credits section and identifies the relevant source, author or rights holder and licence where required. Those displayed credits, together with any linked licence terms, constitute the complete and current image-source list for the Platform and may change as images are added, replaced or removed.

(iii) Where an image is licensed under CC BY 4.0, you must retain the displayed attribution and any source or licence link if you share or reproduce it where permitted. CC0 images may be used without attribution, although MedMock may still display source information for transparency. No licence to an image is granted beyond the rights provided by its applicable third-party licence.

(iv) The openly licensed datasets and collections we currently draw on are listed below. Creative Commons licences are available at creativecommons.org/licenses. If you believe an image has been used without a correct credit or outside its licence, please tell us at contact@medmock.com and we will correct or remove it promptly.

• Open-access journal articles indexed in PubMed Central Open Access and similar repositories, each licensed by its authors — CC BY 4.0 or CC0 1.0
• NIH ChestX-ray8 / ChestX-ray14 (Wang et al., CVPR 2017), NIH Clinical Center — NIH Clinical Center data-use terms
• PTB-XL, a large publicly available electrocardiography dataset (Wagner et al., 2020, Scientific Data 7:154) — CC BY 4.0
• ISIC Archive (International Skin Imaging Collaboration) — per-image; named on each image
• FracAtlas (Abedeen, Rahman, Prottyasha, Ahmed, Chowdhury & Shatabda, 2023, Scientific Data 10:521) — CC BY 4.0
• Labeled OCT and Chest X-Ray images (Kermany et al., 2018, Cell) — CC BY 4.0
• SCIN dermatology dataset (Google Research, 2024) — SCIN Data Use Licence
• MLL23 peripheral-blood cell dataset (Zenodo 14277609) — CC BY 4.0
• HyperKvasir (Borgli et al., 2020, Scientific Data 7:283) — CC BY 4.0
• RBC Morphology Dataset (Zenodo 14936017) — CC BY 4.0
• Wikimedia Commons contributors — CC BY, CC BY-SA, CC0 or public domain; named on each image
• NIH / LHNCBC malaria thin-smear dataset — public domain (US Government work)
• FETAL_PLANES_DB (Burgos-Artizzu et al., Zenodo 3904280) — CC BY 4.0
• NCT-CRC-HE-100K / CRC-VAL-HE-7K histology (Kather et al., 2018) — CC BY 4.0
• Digital Knee X-ray Images (Gornale & Patravali, 2020, Mendeley Data) — CC BY 4.0
• Multi-Class Brain Stroke CT Segmentation Dataset — CC BY 4.0
• MH-Samorita abdominal ultrasound dataset (Mississippi State University) — CC BY 4.0
• KidneyStoneTR patient-level split abdominal CT dataset — CC BY 4.0
• ACRIMA glaucoma fundus dataset (Diaz-Pinto et al., 2019) — CC BY 4.0
• Benitez et al. fundus image dataset — CC BY 4.0
• Brain tumour dataset (Cheng, 2017, figshare 1512427) — CC BY 4.0
• GastroVision (Jha et al., 2023) — CC BY 4.0
• MS3SEG multiple-sclerosis MRI dataset (Bashiri Bawil et al., figshare) — CC BY 4.0
• Eardrum / otoscopy dataset (Polat, 2021, figshare 13648166) — CC BY 4.0
• HCC-TACE-Seg (The Cancer Imaging Archive) — CC BY 4.0
• ISLES 2022 stroke lesion dataset (de la Rosa et al., Zenodo 7153326) — CC BY 4.0
• Acute pulmonary embolism CTA dataset (Springer Nature / figshare) — CC0 1.0
• RFMiD 2.0, Retinal Fundus Multi-Disease Image Dataset (Panchal et al.) — per-image; named on each image
• LIDC-IDRI (Armato et al., The Cancer Imaging Archive) — CC BY 3.0
• OCTID, Optical Coherence Tomography Image Database (Gholami et al.) — per-image; named on each image
• Arthritis Research UK Primary Care Centre, Keele University — per-image; named on each image

10. Third-party services

The Platform depends on third-party services, including Google Gemini for virtual patients, examiners, marking and feedback; ElevenLabs for speech transcription and text-to-speech; Google Cloud Speech-to-Text and Apple speech recognition if we switch ElevenLabs off; and services for cloud hosting, authentication, payments, email delivery and analytics. When ElevenLabs is used, spoken answers stream from your browser through our servers to ElevenLabs. ElevenLabs may retain the audio for a limited period for security and troubleshooting but may not use it to train its models. If we switch ElevenLabs off, your browser may send the audio to Google when you use Chrome or Apple when you use Safari. On our separate company service for organisations, your browser’s own speech recognition is used in the same way. We retain the resulting transcript but do not retain the audio. We also use Anthropic’s Claude and OpenAI’s Codex to develop and maintain the Platform, to produce its practice content and to investigate technical faults and account issues, as described in our Privacy Policy. These services may change or experience outages. We remain responsible for the Services where required by law, but we do not control third-party services or guarantee their uninterrupted availability.

11. Third party terms

(a) Your use of third-party services, such as Google sign-in, Stripe payments, ElevenLabs, Google Cloud Speech-to-Text, Apple speech recognition or Google Gemini, may be subject to the provider’s terms and privacy information. Links to external resources are provided for convenience and do not imply endorsement.

(b) You should review applicable third-party terms. Nothing in those terms reduces the statutory rights you have against us for Services we supply.

12. Support, complaints and account closure

(a) If you need help or wish to complain, including about our use of personal data, contact us through the electronic contact form on the Platform or at contact@medmock.com. Please explain the issue and provide relevant account, session or payment information. We will acknowledge your complaint and provide a full response within 30 days.

(b) We may ask for reasonable evidence, review relevant Platform records and offer an appropriate remedy. Nothing in this section prevents you from exercising statutory rights, making a card-payment claim where applicable, contacting an appropriate consumer body or bringing court proceedings.

(c) Each party is responsible for its own complaint or dispute costs, subject to any legal right to recover costs.

(d) We may direct you to a relevant third-party provider where the issue concerns that provider’s separate service, but we will not use that process to avoid our own legal responsibilities.

(e) We may temporarily restrict access while investigating suspected fraud, security incidents, misuse or legal concerns where this is reasonable and proportionate.

(f) If you have a dispute with us, please notify us first and make reasonable efforts to resolve it in good faith before commencing proceedings. This does not restrict any right to seek urgent relief or use another remedy available by law.

(g) You may close your Account using available account functionality or by contacting us. Closing your Account cancels any active Subscription immediately. All unused Credits will be lost, and you will not receive a refund for the current Subscription Period unless required by law. We may retain records where required for legal, fraud prevention, dispute, accounting or other purposes explained in our Privacy Policy.

13. Security

We use reasonable technical and organisational measures to protect the Platform. You should keep your software and devices secure and use appropriate protection against malicious code. We are responsible for foreseeable loss caused by our failure to use reasonable care and skill, subject to the liability section and applicable law.

14. Disclaimer

(a) Educational and medical disclaimer. The Platform is a practice tool only and is not a medical device. It does not provide medical advice, diagnosis or treatment, professional supervision, accredited training or an official assessment. Do not use it for patient care, emergencies, decisions affecting a real person, or during a real examination or interview. AI output may be inaccurate, incomplete, biased or inconsistent and must be checked against authoritative sources and your own judgement.

(b) Limitation of liability. Nothing in these terms excludes or limits liability for:

(i) death or personal injury caused by negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) breach of obligations where liability cannot lawfully be limited, including applicable data-protection duties; or

(iv) any other liability which cannot lawfully be excluded or limited.

Subject to the above and your statutory consumer rights, our total liability for loss arising from the Platform or these terms will not exceed the greater of £100 and the amount you paid us for the Services in the 12 months before the event giving rise to the claim. This cap does not apply where it would be unlawful or where disapplying it is required by applicable consumer law.

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business loss arising from consumer use, for examination results, or for loss caused by your reliance on AI output contrary to these terms. Loss is foreseeable if it was obvious or both parties knew it might happen when the contract was made.

(c) Consumer rights. We do not exclude any term, warranty, remedy or liability that cannot lawfully be excluded. The Services must meet applicable statutory standards, including being as described and supplied with reasonable care and skill.

(d) User responsibility. You are responsible for reasonably foreseeable loss caused by your fraud, unlawful use, material breach of these terms or infringement of third-party rights, including our reasonable costs of defending any third-party claim arising from such conduct. We will take reasonable steps to mitigate loss, and nothing in this paragraph limits your non-excludable consumer rights.

(e) Nothing in these terms affects rights or remedies you have under the Consumer Rights Act 2015 or other applicable consumer law. Any exclusion or limitation applies only to the extent it is lawful and fair.

15. Communications, service messages and marketing

You agree that:

(a) we may send service messages reasonably necessary to provide and administer the Services, including account, verification, payment, subscription, credit, session, support, security, misuse, terms-change and legally required messages; and

(b) we may send occasional MedMock marketing where you have consented or where otherwise permitted by law. You can unsubscribe using the link in a marketing email or relevant Account setting. Unsubscribing from marketing does not stop necessary service messages.

16. Privacy

Our Privacy Policy, available on the Platform, explains how we collect, use, disclose and store personal data, including account and profile details, Google sign-in data, institution-provided onboarding details, approximate location, session transcripts, AI marks, scores and feedback, usage and credits, support communications, leaderboard information, referral partner codes, advertising click identifiers, analytics and, for referral partners, identity and payment details processed through Stripe Connect.

17. Voice, analytics and leaderboards

(a) Spoken responses stream from your browser through our servers to ElevenLabs for transcription. ElevenLabs may retain the audio for a limited period for security and troubleshooting but may not use it to train its models. If we switch ElevenLabs off, your browser may send the audio to Google for speech recognition when you use Chrome or Apple when you use Safari. On our separate company service for organisations, your browser’s own speech recognition is used instead. We retain the transcript, but we do not retain the audio. We use transcripts and related session data to deliver AI interactions, marks and feedback. These providers may process data outside the UK, including in the United States, as explained in our Privacy Policy.

(b) We use necessary cookies and, where you consent, analytics and advertising cookies, as explained in our Cookie Policy. If the Platform offers a public leaderboard, your first name and country will not be displayed unless you actively choose to publish them using the consent or settings presented to you. You may withdraw that choice through the available settings or by contacting us. Review those choices before participating and do not use another person’s identity.

18. Referral partners

(a) If we invite you to participate as a referral partner and you accept, you may receive a unique referral code or link. Subject to these terms, you will earn commission equal to 10% of eligible monthly subscription payments actually received from each new user properly attributed to you during that user’s first 12 months as a paying subscriber. Provisions of these terms that apply only to consumers apply to you in relation to referral activity only to the extent that you are acting as a consumer for that activity. Nothing in this section affects any mandatory consumer rights that apply to your separate personal purchase or use of the Platform.

(b) Commission is held for 30 days after the relevant payment and, following our review, is then paid through Stripe Connect, subject to any minimum payout, verification or processing requirements shown to you. Stripe may collect and process your identity and UK bank details for this purpose. You are responsible for providing accurate payment information and for all taxes arising from commission paid to you.

(c) No commission is payable on annual subscriptions, top-up Credits, VAT, refunded, reversed, fraudulent, self-referred, duplicate or otherwise ineligible transactions. We may withhold or claw back commission relating to refunds, chargebacks, reversals, fraud, misuse or breach of these terms, including by setting it off against future commission.

(d) Whenever you recommend MedMock, you must clearly and prominently disclose that you may be paid if the person subscribes. You must comply with advertising, consumer-protection, privacy and direct-marketing laws and applicable platform rules. You must not send spam, make misleading claims, bid on MedMock trade marks without permission, impersonate us, or use unlawful, deceptive or intrusive promotion.

(e) Either party may end your participation at any time by written notice. We may suspend or terminate it immediately for suspected fraud, unlawful marketing, non-disclosure, spam, reputational harm or material breach. Termination does not affect valid commission already earned and cleared through the 30-day hold, but no commission accrues on later payments. You must stop using referral links, brand assets and partner materials when participation ends.

19. Termination

(a) We may suspend or terminate access immediately where reasonably necessary for safety, security, fraud, illegality, serious or repeated breach, or legal or regulatory compliance. For a remediable breach not falling within the foregoing categories, we will normally give notice and a reasonable opportunity to put it right. We may discontinue the Platform or a paid plan on reasonable notice and will provide any refund required by law for prepaid Services not supplied.

(b) If your Account is terminated:

(i) your access to your Account, sessions, Credits, subscription features and support tools may end;

(ii) you may be unable to view transcripts, marks, feedback, history or other Account features; and

(iii) User Content and session records may be removed from active Platform views, subject to legal, fraud-prevention, dispute, accounting and other retention requirements described in our Privacy Policy.

(c) You may close your Account using available Platform functionality or by contacting support. Closing an Account cancels any active Subscription immediately. All unused Credits, including top-up Credits, will be lost, and you will not receive a refund for the current Subscription Period unless required by law. Statutory refund rights are unaffected.

(d) Terms which by their nature should continue after termination, including those concerning intellectual property, User Content licences, liability and disclaimers, privacy, disputes, referral-payment adjustments and general interpretation, will continue to apply.

20. Record / audit

We may keep records of Account and Platform activity, session and credit usage, subscriptions, communications, support, security and technical logs for administration, legal compliance, fraud prevention, disputes, accounting and support, in accordance with our Privacy Policy. We may produce relevant records where lawfully required or in legal proceedings.

21. Notices

(a) A notice or other communication under these terms must be:

(i) in writing and in English; and

(ii) sent to us at contact@medmock.com or through the contact function displayed on the Platform, or sent by us to the email address associated with your Account. You must keep your Account email address up to date.

(b) Unless the sender knows or reasonably suspects that an email was not delivered, notice will be treated as received:

(i) 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in England and Wales, in which case the notice will be taken to be given on the next occurring business day; or

(ii) when replied to by the other party,

whichever is earlier.

22. General

22.1 Governing law and jurisdiction

These terms are governed by the law of England and Wales. If you live in England or Wales, the courts of England and Wales will have jurisdiction. If you live elsewhere in the United Kingdom, you may bring proceedings in your local courts where mandatory consumer law allows. Nothing in these terms restricts rights you have under the mandatory law of the country in which you live.

22.2 No partnership or endorsement

Nothing in these terms creates a partnership, joint venture, agency, employment, worker or fiduciary relationship between you, VirtualPatients or any funding institution. “Referral partner” is a marketing description only and does not create a legal partnership or authority to bind us. Institution-funded access does not imply that the institution, a university, Royal College, examination board or regulator endorses, controls or is affiliated with MedMock.

22.3 Third party rights

These terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for a third party to enforce any provision of these terms.

22.4 Waiver

Neither you nor we may rely on the words or conduct of the other as a waiver of any right unless the waiver is in writing and signed or otherwise authenticated by the person granting it.

22.5 Severance

Any provision of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms are not limited or otherwise affected.

22.6 Changes to these terms

We may change these terms to reflect changes to the Services, law, security, technology or our business. Non-material changes take effect when the updated terms are posted on the Platform. For material changes, we will give reasonable advance notice. Changes will not apply retrospectively, and if a change materially disadvantages you, you may cancel before it takes effect. Continued use after the effective date constitutes acceptance where permitted by law.

22.7 Assignment

You may not transfer your Account or rights under these terms without our written consent. We may transfer our rights and obligations to another organisation, but this will not materially reduce your rights under these terms. We will tell you in writing if a transfer materially affects you.

22.8 Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control. We will take reasonable steps to minimise the effect and restore the Services. If paid Services are materially unavailable for an extended period, either party may cancel on written notice, and we will provide any refund required by law for prepaid Services not supplied.

22.9 Entire agreement

These terms, together with the order information shown when you purchase, our Privacy Policy, Cookie Policy and any plan-specific terms presented to you, form the agreement between us concerning the Platform. Nothing in this paragraph excludes liability for fraud or prevents you from relying on statements or rights which consumer law protects.

22.10 Precedence and plan terms

If plan-specific or purchase terms conflict with these general terms, the specific terms apply to that purchase to the extent of the conflict, subject always to your non-excludable consumer rights. Credits are a contractual right to use eligible Platform features; they are not cash, stored value, a wallet balance or electronic money.

22.11 Interpretation

(a) singular and plural: words in the singular include the plural (and vice versa);

(b) gender: words indicating a gender include the corresponding words of any other gender;

(c) defined terms: if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(d) you: “you” means an individual who creates or uses an Account or participates as a referral partner; references to you as a consumer apply only where you are acting as a consumer for the relevant purpose;

(e) writing: “writing” includes email and electronic notices through the Platform;

(f) including: “including” and similar words do not limit the words that come before them; and

(g) headings: headings and words in bold type are for convenience only and do not affect interpretation.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To VirtualPatients Ltd (trading as MedMock), 2 St. Mary's Road, Tonbridge, England, TN9 2LB, contact@medmock.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service/digital content:

Ordered on / received on: ____.
Name of consumer(s): ____.
Address of consumer(s): ____.
Signature of consumer(s) (only if this form is notified on paper): ____.
Date: ____.