Terms and Conditions

1. Important — what MedMock is and is not

1.1. MedMock is an educational simulation and revision tool for preparing for clinical exams and interviews. The patients, examiners, relatives, scenarios and any clinical images are fictional and AI-generated and are provided for practice only.

1.2. Not medical advice. The Platform does not provide medical advice, diagnosis or treatment and must never be used to make real clinical decisions or in the care of any real patient.

1.3. Not a medical device. The Platform is categorically not a medical device and is not intended for clinical use.

1.4. Do not enter real patient data. You must not input any real patient-identifiable information, any other person’s confidential information, or your own sensitive health information into the Platform.

1.5. The AI makes mistakes, and it is your responsibility to verify everything. The Platform is powered by artificial intelligence, which makes mistakes. All content, scenarios, scores, feedback, model answers and coaching on the Platform are generated by automated systems and will at times be incomplete, out of date, misleading or incorrect. We do not check, and cannot guarantee, the accuracy, completeness or currency of any of it. It is your sole responsibility to independently check, verify and corroborate any and all information from the Platform against current, authoritative clinical sources and your own professional judgement before relying on it for any purpose. Scores and feedback are indicative only and are not a prediction, assessment or guarantee of your competence or of your performance in any real examination.

1.6. You must not rely on the Platform alone for exam preparation. The Platform is a supplementary revision aid only. Because the AI makes mistakes, you must check all information independently against authoritative sources and must not rely on the Platform alone, or purely, for your exam preparation. Your performance and result in any real examination, interview or assessment depend on many factors outside our control. We are not responsible for, and accept no liability for, any error you make, any question you answer incorrectly, any mark you lose, or any failure, deferral or other outcome in any examination, interview or assessment, whether or not you used the Platform to prepare.

1.7. Never use the Platform for real clinical decisions. The Platform must never be used to diagnose, treat, advise on, or otherwise make or inform any decision about a real patient or any real person’s health. If you choose to use anything from the Platform in connection with a real patient or any real clinical, academic or professional decision, you do so entirely at your own risk and on your own professional responsibility, and we accept no liability whatsoever for the consequences. You remain fully and solely responsible, under your own professional and regulatory obligations, for every clinical decision you make.

1.8. Assumption of risk. You acknowledge and accept that you use the Platform at your own risk, that you understand it is an imperfect, AI-generated simulation, and that you are responsible for how you use it and for verifying its output. To the fullest extent permitted by law, you assume all risk arising from your use of, or reliance on, the Platform and its content.

2. No affiliation with examination bodies

2.1. MedMock is an independent revision tool. We are not affiliated with, endorsed by, or sponsored by any Royal College, examination board, medical school, university or regulator (including, for example, those administering MRCP, MRCS, MRCEM, MRCGP, PLAB, FRCS and similar examinations).

2.2. All examination names, college names and trade marks belong to their respective owners and are used only to describe the exam you are preparing for. Use of those names does not imply any partnership or approval.

3. Eligibility and accounts

3.1. The Platform is intended for individuals aged 18 or over. By using it, you confirm that you are at least 18.

3.2. You must provide accurate registration details and keep them up to date.

3.3. You are responsible for keeping your login credentials confidential and for all activity under your account. Accounts are personal to you. You must not share, sell or transfer your account or credentials, and you must tell us promptly if you suspect unauthorised use.

3.4. We may suspend or restrict access where we reasonably suspect that credentials have been shared or your account has been misused.

4. Subscriptions, credits and fair use

4.1. Access to practice sessions is provided through subscriptions and/or credits. Each subscription or credit pack entitles you to a stated number of sessions (“stations”) within the relevant period, as described at the point of purchase.

4.2. Fair use. The Platform is for genuine individual revision. Automated, bulk, scraping or other excessive use that places an unreasonable load on our systems is not permitted, and we may apply reasonable fair-use limits. We will give notice of any limits where practical, and they may change over time as the technology and our costs change.

4.3. Subscriptions renew automatically at the end of each billing period unless you cancel before renewal. You can cancel future renewals at any time from your account or by contacting us; cancellation takes effect at the end of the current paid period.

5. Pricing and payment

5.1. Prices are shown on the Platform in pounds sterling and are payable in advance. Payments are processed by Stripe; by purchasing, you also agree to Stripe’s terms.

5.2. We may change our prices from time to time. Changes will not affect a subscription period you have already paid for; we will give you reasonable advance notice of any change before it applies to your next renewal.

5.3. If a payment fails, we may suspend access until payment is made.

6. Your right to cancel (cooling-off)

6.1. As a consumer, you normally have the right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013 and to receive a refund.

6.2. Immediate access. Because the Platform is digital content and services supplied immediately, when you start a session or otherwise access the paid service during the 14-day period, you expressly request that we begin supply straight away and you acknowledge that you will lose your right to cancel once the service has been fully supplied. Where you have used part of the service, any refund may be reduced to reflect what you have used.

6.3. To cancel, contact us at contact@medmock.com. We will also consider refunds, at our reasonable discretion, where the service has not worked as it should due to a technical fault on our side. Nothing in these Terms affects your statutory rights.

7. Acceptable use

You agree not to:

• use the Platform for anything unlawful, or in breach of these Terms;
• copy, scrape, resell, sublicense or redistribute the Platform or its content;
• reverse-engineer, decompile or attempt to extract our source code, prompts or models, except to the extent the law does not allow this to be restricted;
• upload anything unlawful, infringing, malicious, or that includes real patient-identifiable or other confidential information;
• attempt to gain unauthorised access to, disrupt, or place excessive automated load on the Platform; or
• use the Platform to develop a competing product or to train other AI models.

8. Intellectual property and your content

8.1. The Platform and all content we provide — including software, text, graphics, logos, scenarios, mark schemes and the underlying models and prompts — are owned by or licensed to us and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Platform for your own revision while your account is active.

8.2. Your content. You retain any rights you have in the messages and audio you submit. You grant us a licence to host, process and use that content to provide the Platform to you, to support and secure the service, and — in de-identified and aggregated form only — to improve our features, prompts and models. We will not use your identifiable conversation content to train third-party foundation models. You can ask us not to use your content even in de-identified, aggregated form by contacting us. See our Privacy Policy for how we handle personal data.

9. Availability and changes to the service

9.1. We work to keep the Platform available but do not guarantee uninterrupted access. Performance may vary with demand, your device and your network connection, and we may carry out maintenance.

9.2. We may add, change or remove features, exams or content from time to time. If we make a change that materially reduces a paid service, we will give you reasonable notice and, where appropriate, a pro-rata refund.

10. Our responsibility for loss or damage

10.1. The Platform is provided with reasonable care and skill, but otherwise on an “as is” and “as available” basis. We give no warranty, representation or guarantee of any kind, express or implied, that its content, scenarios, scores, feedback or any other output is accurate, complete, current, reliable or suitable for any particular purpose, including success in any examination. The exclusions and limits in this clause 10 apply to every user of the Platform, whether or not you have an account and whether or not you have paid us.

10.2. We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any of your statutory rights as a consumer that cannot lawfully be excluded or limited. Nothing in these Terms affects those rights.

10.3. Subject only to clause 10.2, and to the fullest extent permitted by law, we accept no liability whatsoever (whether in contract, tort including negligence, breach of statutory duty, or otherwise) for any loss or damage of any kind arising out of or in connection with your use of, or inability to use, or reliance on the Platform or any of its content. In particular, and without limiting the foregoing, we are not liable for:

• any error, mistake, lost mark, failure, deferral or other result in any examination, interview or assessment, however it arises;
• any clinical decision, diagnosis, treatment, advice or other action taken in respect of any real patient or any real person’s health, or any harm of any kind resulting from it — the Platform is a fictional, AI-generated simulation and must never be used in real clinical care;
• any academic, professional, regulatory, disciplinary or financial decision, outcome or consequence arising from your use of or reliance on the Platform;
• any inaccuracy, omission, or out-of-date or misleading content produced by the Platform, which it is your responsibility to verify under clause 1.5;
• any loss that was not reasonably foreseeable; and
• any business loss (including loss of profit, revenue, goodwill or data) where you use the Platform for business or professional purposes.

10.4. Subject only to clause 10.2, our total aggregate liability to you arising out of or in connection with the Platform (whether in contract, tort, breach of statutory duty or otherwise) is limited to the greater of (a) the total amount you paid to us in the 12 months before the event giving rise to the claim, and (b) £100. Where you have not paid us anything, and subject only to clause 10.2, we have no monetary liability to you.

10.5. You agree that the allocation of risk in these Terms, including this clause 10 and clauses 1.5 to 1.8, is reasonable given that the Platform is an educational simulation offered at modest cost, that its output is AI-generated and inherently capable of error, and that you are responsible for independently verifying everything before relying on it.

11. Suspension and termination

11.1. You may close your account at any time by contacting us.

11.2. We may suspend or terminate your access if you materially or repeatedly breach these Terms, if we reasonably suspect fraud or misuse, or if required by law. Where it is reasonable and lawful to do so, we will give you notice and an opportunity to put things right, and you may contact us at contact@medmock.com if you believe a decision was made in error.

11.3. If we terminate your account other than for your breach, we will refund any pre-paid amounts for the period you can no longer use.

12. Third-party services

12.1. The Platform relies on third-party services, including Google (hosting, Gemini AI and speech-to-text), Stripe (payments), Resend (email) and Cloudflare (security). Your use of those services may also be subject to their own terms. We are not responsible for the content or practices of third parties, but we choose our providers with reasonable care and remain responsible to you for the service we provide.

13. Academic and professional integrity

13.1. Where your institution uses the Platform as part of formal assessment or workplace-based learning, you must use it honestly. Falsifying, fabricating or misrepresenting your activity or results may be a probity issue, and we may cooperate with relevant institutions or regulators in investigating such conduct where we are lawfully required or permitted to do so.

14. Indemnity

14.1. If you use the Platform in breach of these Terms or unlawfully, you agree to be responsible for reasonable losses, costs and claims that we suffer as a direct result. This clause does not apply to ordinary, good-faith personal use of the Platform and does not affect your statutory rights as a consumer.

15. Changes to these Terms

15.1. We may update these Terms from time to time. If we make a material change, we will give you reasonable notice (for example by email or a notice on the Platform) before it takes effect. If you do not agree to a change, you may close your account. Your continued use after a change takes effect means you accept the updated Terms.

16. Governing law and jurisdiction

16.1. These Terms and any dispute arising from them are governed by the laws of England and Wales.

16.2. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home jurisdiction, and you keep the benefit of any mandatory consumer-protection laws of the country where you live.

17. General

17.1. If any provision of these Terms is found to be invalid or unenforceable, the rest will continue in force. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours if your rights are not adversely affected. These Terms are the entire agreement between us regarding the Platform.

18. Contact us

If you have any questions about these Terms, contact us at contact@medmock.com, or write to us at VirtualPatients Ltd, 2 St. Mary's Road, Tonbridge, England, TN9 2LB.